INSURERS ARE EMBRACING INNOVATION AND ADVANCED TECHNOLOGY LIKE NEVER BEFORE as they seek to drive growth, preserve profitability, and manage risk. Insurance leaders in fi- nance, risk, and the actuarial field in particular are under pressure to modernize and transform their operations, toolsets, and workforces to better serve the business.
These transformation and modernization initiatives can take many forms—from major systems
upgrades and more sophisticated data management and analytics capabilities, to new operating
models with increased offshoring and outsourcing. Such programs will have a profound impact on
the future of actuarial work. That future is taking shape now.
Robotic process automation (RPA) has emerged as a key technology enabler of increased auto-
mation, more efficient and integrated processes, and higher organizational productivi-
ty across the insurance enterprise. RPA is accelerating actuarial innovation,
both as part of broad-based and “industrial-strength” transfor-
mation to targeted improvements and in specific
processes or work streams.
Automation, transformation, and the future of actuarial work
