Contingencies Online - September/October 2010

Departments

inSide TRacK .............................. 6
∆ = k
linda mallon

pReSiden T’S MeSSage . . . . . . . . . . . . . . . . . . . . . . . 8
stepping Back to look forward
Ken Hohman

leTTeRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 coMMenTaRy . . . . . . . . . . . . . . . . . . . . . 16

10 reasons to review a mature captive donald riggin

Up To code ..................... 20 are You a rule follower?

Julia t. phillips

Special Sec Tion .......................... 54 soa annual meeting

woRKShop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
the tax Deductibility of Unpaid
employee Welfare Benefit claims
wayne wisong and Juan Kelly

TRadecRafT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
managing Warranty goodwill
michael paczolt

hUMoR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Dumb Power
tom Bakos

BooKlinKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
euler’s gem
review by paul conlin

STaTiSTical MiScellany . . . . . . . . . . . . . . . . . . . 83 customer service is crucial to repeat Business and Profitability

cRyp Tic pUzzle . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
idolators
tom toce

pUzzleS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
leaving las Vegas
mark danburg-wyld

end papeR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
the hardest thing i’ve ever Done
robert J. rietz

Published by

president

Ken Hohman

executive director mary downs

communicAtions director mark cohen

editor And AssistAnt director for puBlicAtions
linda mallon

puBlicAtions & mArKetinG production mAnAGer
cindy Johns

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depArtment editors
thomas l. Bakos
sam Gutterman
robert J. rietz
mark danburg-wyld

puBlicAtion desiGn & production
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www.bonotom.com

editoriAl Advisory BoArd
Julia t. philips, chair
dwight K. Bartlett iii
robert l. Brown
frederick w. Kilbourne
Barbara J. lautzenheiser
Bruce d. schobel
susan e. witcraft

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